Privacy Policy

Grains & Grapes Co. Ltd. respects the privacy rights of visitors and users of its website and services.

All personal data is collected, processed, stored, and used in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region (“PDPO”).

Collection of Personal Data

Personal data may be collected when you register, place an order, or use our services. Such data may include:

• Name, gender, date of birth
• Identification number
• Contact details (email, phone number, address)
• Payment information (partial credit card details)
• IP address and browsing data
• Business information (if applicable)
• Income range and interests (if voluntarily provided)

Providing personal data is voluntary; however, failure to provide required data may prevent us from providing services.

Purpose of Use

Personal data may be used for:

• Order processing and fulfillment
• Identity verification
• Payment processing
• Customer service and complaint handling
• Fraud prevention
• Direct marketing (subject to consent)
• Research, analysis, and service improvement
• Legal compliance

Disclosure

Personal data may be disclosed to:

• Government or regulatory authorities
• Banks and financial institutions
• Business partners and service providers
• Insurers (if applicable)
• Professional advisors under confidentiality obligations

Personal data may be transferred outside Hong Kong in compliance with the PDPO.

Retention

Personal data will be retained only as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law.

Direct Marketing

With your consent, we may send promotional materials via email, SMS, social media, mail, or in-app notifications.

You may opt out at any time through your account settings or by using the unsubscribe link provided in marketing communications.